Privacy Policy

BookedEasy
Privacy policy:
This Privacy Policy explains how we (Booked Easy) protects the privacy of your personal information. 
This Policy also highlights your rights in relation to your personal information managed by us, the way 
we collect, hold, use and discloses your personal information.
We are firmly committed to protecting the privacy and confidentiality of personal information and 
maintain robust physical, electronic and procedural safeguards to protect personal information in our 
care.
1. What is personal information?
Personal information is information or an opinion, about a natural person who is identifiable or can 
reasonably be ascertained from the information or opinion.
To provide you with certain products and/or services, bookedeasy may be required to obtain Certain 
Sensitive information about you. Sensitive information is a type of personal information and will only be 
collected where it is reasonably necessary for one or more of our functions and/or activities. An 
example of sensitive information and its use includes when we ask of you to disclose any medical issues 
or conditions that may be of relevance for your booking.
2. How do we collect? 
Where practical we will collect personal information directly from you. Generally this will be collected by 
us when you deal with us either in person, by telephone, letter, email or when you visit our website. We 
may request information about you when you purchase or make enquires about accommodation or 
other products and services. We may also collect information when we invite you to complete surveys 
or provide us with feedback. 
Other organisations may also provide us with your information in order to allow us to facilitate the 
provision of a our products and/or services. 
3. Why collect? 
Bookedeasy may collect, hold, use and disclose your personal information where it is reasonably 
necessary for the purposes of:
providing you, or an entity with which you are connected, with travel advice, travel products and 
associated services;
accounting, billing and other internal administrative purposes;
developing and facilitating a business relationship with you or an entity with which you are connected; 
and
identifying and informing you of services that may be of interest to you.

4. What information do we collect?
The type of personal information we collect about you is the information generally necessary to 
facilitate your travel arrangements and bookings to provide travel services and products to you. For 
example, details such as your name, mailing address, contact number, email address, credit card 
number and expiry date, passport details, dietary requirements (if any) and health issues relevant to 
your travel arrangements. We also collect information that is required for use in the business activities 
of BookedEasy including, for example, financial details necessary in order to process various transactions 
and any other information you may choose to provide to us. 
We are required by law to obtain your consent to the collection of sensitive information. In order for us 
to provide the services you request, you consent to the collection of all information which is provided to 
us for use in accordance with this Policy, unless you tell us otherwise.
5. When we act as agent
When we sell products and services to you, we usually do so as agent for the provider of those products 
and services. Hence, we usually collect personal information about you both for our internal purposes, 
and on behalf of the parties for whom we act as agent for their internal purposes. Accordingly, the 
consent you provide under this Policy to the collection of personal information by us, applies equally to 
the parties whose products and services we sell. For example, if you purchase a hotel booking from us, 
then under this policy you will have consented to your personal information being used by us, being 
provided to that hotel to enable your accommodation to be booked and being used by the hotel.
We act as agent for various companies, therefore, it is not possible for us to set out in this statement 
exactly how each of these companies will use your personal information, but we are happy to provide 
more specific information to you if you contact us. 
Where personal information is used or disclosed, Bookedeasy takes reasonable steps to ensure it is 
relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide 
your personal information to Bookedeasy. However, without certain information from you, we may not 
be able to provide certain products and/or services to you.
6. How is the information used?
Your personal information will be used to provide you with accommodation and travel related products 
and/or services.
We may use and disclose your personal information for the purposes for which it was collected, or for a 
related or ancillary purpose such as any one or more of the following purposes:
identification of fraud or error;
regulatory reporting and compliance;
developing, improving and marketing our products and services;

servicing our relationship with you by, among other things, providing updates on promotions and 
services we think may interest you or you have identified an interest in;
involving you in market research gauging customer satisfaction and seeking feedback regarding our 
relationship with you;
to facilitate your participation in loyalty programs;
for marketing activities; and
internal accounting and administration
7. Direct Marketing
Bookedeasy may use and disclose your personal information in order to inform you of products and/or 
services that may be of interest to you.
Should you no longer wish to receive information on promotions and services we think may be of 
interest to you, participate in market research, or if you would like to opt-out of receiving any 
promotional or marketing communications, kindly e-mail us at the contact details below. 
Alternatively, you can opt-out through the mechanism contained in any marketing communication to 
you.
8. Disclosure to third parties:
We may disclose your personal information:
as permitted or required by law;
to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for 
related security purposes;
to our third party service providers as well as to our related entities;
to third parties such as hotels and other accommodation providers and other service providers for the 
purpose for which the information was collected or for a related purpose, for example to facilitate and 
process your accommodation arrangements; and
to third parties we have contracted with who may involve you in market research for the purpose of 
servicing our relationship with you and improving the services we provide.
The third parties to whom we disclose your personal information may also be taken to have collected 
your personal information in their own right, for their internal use. For more information, see the 
heading above, titled “When we act as agent”.
Where we engage third party contractors to perform services for us those third party contractors may 
be required to handle your personal information. Under these circumstances those third party 
contractors must safeguard this information and must only use it for the purpose for which it was supplied 

Other than the above, we will not disclose your personal information without your consent unless 
disclosure is either necessary to prevent a threat to life or health, authorised or required by law, 
reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
9. Trans-border data flows
In providing our services to you it may be necessary for us to forward personal information to relevant 
overseas third party service providers.
Given the nature of the travel industry it is inherently difficult for us to disclose as part of this Policy 
each of the specific countries in which the recipients are likely to be located.
Before disclosing any personal information to an overseas recipient, Bookedeasy takes steps reasonable 
in the circumstances to ensure the overseas recipient is bound by a substantially similar privacy scheme 
unless you consent to the overseas disclosure or it is otherwise required or permitted by law.
10. Security of information
Bookedeasy has implemented stringent physical, electronic and managerial security procedures in order 
to protect personal information from loss, misuse, alteration or destruction.
11. Access and correction of personal information
Bookedeasy takes steps reasonable in the circumstances to ensure the personal information it holds is 
accurate, up-to-date, complete, relevant and not misleading. Legally, you have a right to access and seek 
correction of your personal information that is collected and held by Bookedeasy. If at any time you 
would like to access or correct the personal information that Bookedeasy holds about you, please 
contact us via the contact details below.
To obtain access to your personal information:
you will have to provide proof of identity to ensure that personal information is provided only to the 
correct individuals and that the privacy of others is protected;
Bookedeasy requests that you be reasonably specific about the information you require; and
Bookedeasy may charge you a reasonable administration fee, which reflects the cost to Bookedeasy for 
providing access in accordance with your request. 
12. Our Contact Details :
For further information, feedback or enquiries regarding the Policy, or to access your personal 
information, please contact Bookedeasy by: email 

info@bookebeasy.com
13. Complaints
If you have any complaints about our privacy practices, please contact us via the details provided for in 
section 12 of this Policy.
We take complaints very seriously and will respond to acknowledge your complaint within 7 days of 
receipt. We aim to provide you with a response to your complaint within 14 days of receipt.
14. Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to 
change our Policy at any time, should this occur the amendment would be posted on our website.
15. About Our Website
15.1. When You Visit Our Website
If you visit Bookedeasy website to browse, read or download information, our system will log these 
movements. These web site logs are not personally identifiable and Bookedeasy makes no attempt to 
link them with the individuals who browse the site.
When you come on to our website we may collect certain information such as browser type, operating 
system, website visited immediately before coming to our site, etc.
This information is used in an aggregated manner to analyse how people use our site, such that we can 
improve our service.
15.2. Use of Cookies
A cookie is a small piece of text that is placed within the memory of a computer and can be later 
retrieved by web page servers. We use cookies to enhance your interaction and convenience with our 
website and do not use cookies to record any personal information.
15.3. Linked Sites
Our website may contain links to other sites. We are not responsible for the privacy practices or the 
content of such web sites that you directly interact with. We encourage you to read the privacy 
statements of any linked sites as their privacy policy may differ my ours.